Atera vs SolarWinds MSP - Which Remote Monitoring and Management Solution is Better for MSPs
Remote monitoring and management (RMM) solutions have become essential for MSPs to ensure their clients' systems are always up and running. Today, we compare two popular RMM tools, Atera and SolarWinds MSP, to help MSPs decide which one is better for their clients.
Atera
Atera is a cloud-based RMM software designed specifically for MSPs. It is an all-in-one solution that combines RMM, Professional Services Automation (PSA), and remote access functionality into one platform. Atera has a user-friendly interface and provides real-time monitoring and maintenance of client endpoints such as servers, desktops, and laptops.
Some of the key features of Atera include:
- Patch management
- Asset management
- Alerts and notifications
- Remote access
- Helpdesk and ticketing
- Network discovery and mapping
With Atera, MSPs can easily manage and maintain their clients' IT environments from a central location, reducing downtime and increasing efficiency.
SolarWinds MSP
SolarWinds MSP is another popular RMM solution that provides real-time monitoring and management of client endpoints. It offers a comprehensive set of tools for MSPs to manage and maintain their clients' IT environments. SolarWinds MSP provides complete visibility into all systems and devices, enabling MSPs to quickly detect and resolve issues.
Some of the key features of SolarWinds MSP include:
- Automated maintenance and patching
- Remote access
- Network discovery
- Asset tracking
- Reporting and analytics
- Helpdesk and ticketing
With SolarWinds MSP, MSPs can proactively manage their clients' IT environments, reducing downtime and improving overall system performance.
A comparison between Atera and SolarWinds MSP
Both Atera and SolarWinds MSP are great solutions for MSPs looking to manage their clients' IT environments effectively. Below are some facts to consider when deciding which RMM solution to go with:
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Pricing: Atera uses a fixed fee per technician model, with pricing starting at $89 per technician per month. SolarWinds MSP, on the other hand, has a usage-based pricing model, with pricing starting at $0.003/agent/hour.
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Ease of use: Atera has a user-friendly interface that provides all the necessary tools in one platform. SolarWinds MSP may take some time to learn due to its more comprehensive set of tools.
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Integration: Atera offers integrations with several third-party applications, such as ConnectWise, QuickBooks, and Slack. SolarWinds MSP has a similar set of integrations, with the addition of Salesforce.
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Security: Both Atera and SolarWinds MSP offer high-level security features to ensure clients' data is kept safe and secure.
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Customer support: Atera provides comprehensive customer support, including chat support, phone support, and help center. SolarWinds MSP offers a similar set of support options, with the addition of community forums.
Conclusion
Both Atera and SolarWinds MSP are great RMM solutions for MSPs to manage their clients' IT environments effectively. The decision should be made based on the specific needs and requirements of the MSP and its clients.
We hope this comparison has helped you make an informed decision when it comes to choosing an RMM tool for your MSP business.